Digital Customer Solutions Representative (Ulloa)

ULLOA, CR

Job details

• Work flexibility: Hybrid
• Req ID: R
• Employee type: Full Time
• Job category: Customer Services
• Travel: 0%
• Relocation: No

Responsibilities

• Assist new users with account registration and setup while supporting software installation and troubleshooting issues.
• Manage the workflow process of patient specific items to our manufacturing teams.
• Assist in correlating account data between different internal systems.
• Support project improvement tasks specific to improve current state functions with internal departments and external vendors.
• Document relevant information and ensure that the customer is communicated with in a timely manner.
• Provide feedback to Engineering to enhance product quality and reliability while collaborating with cross-functional teams to resolve customer-reported issues.
• Maintain confidentiality regard...