Desktop Support Technician

Under supervision of the Team Leader of Support Services the Desktop Support Technician applies learned skills, knowledge, and practical experience to semi-routine tasks associated with the job using established practices and standard procedures to complete assignments.

Department: Organizational Support Services

Duration: Indefinite full‑time position, with a 6-month probationary period.

Salary: Starting at $34.52/hour.

Schedule: 35 hrs/week; must be willing to work flexible hours as necessary.

Responsibilities

• Design, plan, install, and maintain PC systems.
• Coordinate, diagnose, and troubleshoot incoming employee calls and service tickets.
• Provide support services to employees having technical problems and IT issues involving desktop, laptop, or network services, email support, and telephone system support from local personnel.
• Provide timely resolution of problems or escalation on behalf of u...