Iron Systems, Inc
Desktop Engineer L1 with Security Focus
Job Description
Join as an L1 Desktop Engineer, providing crucial support for desktop devices while ensuring security compliance. Manage incidents and support hardware and software needs effectively.
Focused on incident management and IMAC support, this role demands comprehensive troubleshooting abilities and the management of desktop devices from installation to resolution. You'll analyze service desk calls for training needs and optimize device configurations. Prior experience with Windows 7, imaging Windows 11, and familiarity with security protocols is essential.
Key Responsibilities:
• Handle desktop incidents to resolution efficiently
• Administer IMAC and support services for users
• Replace hardware components and maintain compliance
• Monitor security and anti-virus software on devices
• Provide point-of-contact VIP support for IT issues
Requirements:
• 3-5 years’ experience in a relevant role
• Knowledge of Windows 7 and Windows 11 imaging
• Experience with s...
Focused on incident management and IMAC support, this role demands comprehensive troubleshooting abilities and the management of desktop devices from installation to resolution. You'll analyze service desk calls for training needs and optimize device configurations. Prior experience with Windows 7, imaging Windows 11, and familiarity with security protocols is essential.
Key Responsibilities:
• Handle desktop incidents to resolution efficiently
• Administer IMAC and support services for users
• Replace hardware components and maintain compliance
• Monitor security and anti-virus software on devices
• Provide point-of-contact VIP support for IT issues
Requirements:
• 3-5 years’ experience in a relevant role
• Knowledge of Windows 7 and Windows 11 imaging
• Experience with s...