Desk Side Support Engineer (On-site | German & English)

Desk Side Support Engineer (On-site | German & English)

Location: On-site, 5 days per week Contract Duration: 3 years Working Hours: 08:30 AM - 5:30 PM

Role Overview

We are looking for a Desk Side Support Engineer to provide hands‑on IT support to end users in a fully on‑site environment. This is a long‑term, 3‑year role suited for professionals who enjoy direct user interaction and resolving day‑to‑day IT issues in a corporate setting.

Key Responsibilities

• Provide desk-side and walk‑up IT support to end users
• Troubleshoot hardware, software, and connectivity issues
• Support desktops, laptops, printers, peripherals, and mobile devices
• Work with Windows OS and standard enterprise applications
• Log, track, and update incidents and service requests in the ticketing system (ServiceNow)
• Coordinate with remote support teams and Escalate when ...