Decision Review Officer (Rating Quality Review Specialist)

Summary The Rating Quality Review Specialist is an integral part of the Veterans Service Center's quality assurance program and is a key technical adviser to the Decision Review Officers (DROs) and Rating Veterans Service Representatives (RVSRs), in the Regional Office. The purpose of this position is to measure individual performance quality and identify training needs through the review and assessment of completed claims involving appeals and rating decisions. Responsibilities Duties include the following, but are not limited to: Performs individual quality reviews to determine the rating quality level of individual DROs and RVSRs for purposes of individual performance standards in accordance with an established monthly schedule. Conducts focused in-process reviews for cases to determine the accuracy of claims action taken. Reviews are used for station-level feedback and improvement. Responsible for sharing rating quality trend information with management on an ongoing basis and with...