Sun Life Financial
CX and Market Research Senior Consultant
Job Description
Join Sun Life as a Senior Consultant to optimize client experiences through effective market research strategies. Utilize client insights to drive impactful business decisions.
As a key member of the Canadian Client Experience Office, you will gather and analyze client feedback to enhance business outcomes. Your work involves consulting on strategic initiatives, developing action plans, and collaborating with teams to streamline client experience data. This role demands strong problem-solving skills and the ability to articulate findings to diverse audiences.
Key Responsibilities:
• Analyze multi-source client data for VOC insights
• Consult with various business units on client metrics
• Translate complex data into compelling narratives
• Track progress on CX plans and adjust strategies
• Support market research initiatives with diverse methodologies
Requirements:
• Relevant university degree or equivalent experience
• 7+ years in Voice of the Client init...
As a key member of the Canadian Client Experience Office, you will gather and analyze client feedback to enhance business outcomes. Your work involves consulting on strategic initiatives, developing action plans, and collaborating with teams to streamline client experience data. This role demands strong problem-solving skills and the ability to articulate findings to diverse audiences.
Key Responsibilities:
• Analyze multi-source client data for VOC insights
• Consult with various business units on client metrics
• Translate complex data into compelling narratives
• Track progress on CX plans and adjust strategies
• Support market research initiatives with diverse methodologies
Requirements:
• Relevant university degree or equivalent experience
• 7+ years in Voice of the Client init...