Customer Support Specialist
Job Description
*This is an existing vacancy
ABOUT THE ROLE
We’re looking for a Customer Support Specialist to provide outstanding support to our valued customers, ensuring their questions are answered, issues are resolved promptly, and they have a smooth experience with our product. This role is ideal for someone with strong communication skills, a problem-solving mindset, and a desire to help lawyers leverage technology to improve their workflows.
RESPONSIBILITIES
Respond to support tickets and live customer chats during business hours (Monday to Friday, 9 am to 5 pm), addressing customer inquiries and resolving technical issues with empathy and efficiency.
Book 1:1 calls for in-depth troubleshooting or refresher training, while promoting group webinars when appropriate.
Use your technical skills to independently resolve issues or collaborate with the Engineering team when neede...