Cross Border Talents
Customer Support Specialist – Tobacco Industry Support
Job Description
Location: Livingston, Malaysia (On-site)
Employment Type: Full-time
Start Date: ASAP
Work Model: On-site (with 1-month temporary WFH until visa approval)
Working Schedule: Monday–Friday 09:00–22:00, Saturday–Sunday 09:00–18:00 (rotational shifts), 5 days work / 2 days off
About the Role
Join an international customer support team providing assistance to Taiwanese-speaking customers within a structured service environment in the regulated consumer goods sector.
You will handle customer inquiries, provide product-related information, and ensure a high standard of service delivery while maintaining compliance with internal guidelines and industry regulations.
Key Responsibilities
- Provide customer support in Taiwanese via phone and email
- Handle customer inquiries related...