Pixieset
Customer Support Specialist - Senior Role
Job Description
Join Pixieset as a Senior Customer Support Specialist, championing exceptional service for photographers across the globe. Utilize your strong problem-solving skills in a hybrid work setting.
You’ll act as a key player in resolving customer inquiries and mentoring teammates, leveraging your thorough product knowledge. This position offers the chance to collaborate with cross-functional teams, enhancing user experiences and actively participating in process improvements. Your role directly influences the success of a diverse user base, empowering photographers in their craft.
Key Responsibilities:
• Provide prompt support through chat and email
• Mentor peers in resolving customer challenges
• Report bugs while collaborating with engineering teams
• Update knowledge base materials for user support
• Enhance support documentation and workflows
Requirements:
• Minimum of 3 years customer support experience
• Proven mentorship and collaboration skills
• Exc...
You’ll act as a key player in resolving customer inquiries and mentoring teammates, leveraging your thorough product knowledge. This position offers the chance to collaborate with cross-functional teams, enhancing user experiences and actively participating in process improvements. Your role directly influences the success of a diverse user base, empowering photographers in their craft.
Key Responsibilities:
• Provide prompt support through chat and email
• Mentor peers in resolving customer challenges
• Report bugs while collaborating with engineering teams
• Update knowledge base materials for user support
• Enhance support documentation and workflows
Requirements:
• Minimum of 3 years customer support experience
• Proven mentorship and collaboration skills
• Exc...