EQ Bank
Customer Support Specialist for Mortgages
Job Description
Elevate customer satisfaction at Equitable Bank as a Customer Support Specialist specializing in mortgage services. Thrive in a hybrid role dedicated to addressing mortgage inquiries and enhancing client experiences.
This position focuses on providing essential support to customers navigating their mortgage needs. With a background in finance, your expertise will help resolve questions and ensure adherence to Equitable Bank's policies. You'll build rapport with clients, improving overall service quality and customer loyalty.
Key Responsibilities:
• Deliver exceptional service via multiple communication channels
• Assist customers with mortgage product inquiries
• Maintain accurate transaction and inquiry records
• Update customer mortgage account information
• Identify retention opportunities for renewals and refinancing
Requirements:
• Minimum 12 months of customer service experience
• Diploma in a relevant field
• Strong knowledge of lending processes...
This position focuses on providing essential support to customers navigating their mortgage needs. With a background in finance, your expertise will help resolve questions and ensure adherence to Equitable Bank's policies. You'll build rapport with clients, improving overall service quality and customer loyalty.
Key Responsibilities:
• Deliver exceptional service via multiple communication channels
• Assist customers with mortgage product inquiries
• Maintain accurate transaction and inquiry records
• Update customer mortgage account information
• Identify retention opportunities for renewals and refinancing
Requirements:
• Minimum 12 months of customer service experience
• Diploma in a relevant field
• Strong knowledge of lending processes...