Customer Support Representative

Cargobase is looking for a **Customer Support Representative **to help us build a center of excellence in Mexico.The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics.We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve their transportation management.As a Customer Support Representative, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and success with our Transportation Management System.You will play a crucial role in building and maintaining positive relationships with our customers, addressing their inquiries, troubleshooting functional issues, and advocating for their needs within the organization.
**Responsibilities**- Provide accurate and efficient resolution to customer issues, escalating complex problems to the appropriate internal teams when necessary.
- Document and track custom...