Customer Support Lead
Job Description
Customer Support Lead
Location: São Paulo, Brazil
The Company: Chronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates 52 offices worldwide.
Chronos Consulting’s client: Leading international digital entertainment and technology group.
Job Overview:
We are looking for a Customer Support Lead to oversee the daily operations of the Customer Support team within our Brazil iGaming operation. This role will be responsible for managing CS agents, ensuring high-quality customer service, maximizing operational efficiency, and maintaining strict compliance with internal service standards and regulatory requirements.
Key Responsibilities:
1. Customer Support Operations
- Lead and manag...