Customer Support Associate (San Pedro Tlaquepaque)

Position: Customer Support Associate

What You’ll Be Doing

• Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
• Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
• Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
• Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

What We’re Looking For

• Typically requires a 3-year degree or high school graduate with equivalent related experience.
• 1-3 years of customer service experience in a similar field is preferred.
• Intermediate knowl...