Customer Support Agent

Xcite is a dynamic scale up in the Social Gaming Industry. We are all about building amazing entertainment products with the customer experience as the main priority.

Our mission is to revolutionize online entertainment.

The role

You’ll play a key role in delivering exceptional customer experiences while ensuring their voices are heard.

Your insights will help us continuously improve our services, making a real impact on both our customers and the company.

What you will be doing

• Engaging with customers via Live Chat and Email , providing prompt and friendly support.
• Verifying (KYC) documentation and following up with any additional requests.
• Seeking solutions for complex queries by escalating to the respective department.
• Identifying customer pain points and sharing valuable feedback with management to enhance our services.
• Investigating technical issues and ensuring they are addressed p...