Customer Success Specialist

Job Type: Full-time, Permanent 

Work location: Remote 

Salary range: $55,000 - $65,000

Role Purpose

As the Customer Success Specialist at Retreat Guru, you provide day-to-day support and onboarding for retreat centres using our platform, helping customers get set up for success from the start. You are responsible for delivering timely, accurate support and ensuring customers feel confident navigating and using the software.

In this role, you work closely with the Customer Success team and collaborate with Sales, Product, and Engineering as needed to resolve issues and improve the customer experience. You play a key part in customer satisfaction, retention, and long-term platform adoption.

Core Responsibilities:

Customer Support & Onboarding

• Respond to customer support tickets in HubSpot in a timely, professional manner
• Maintain under 24-hour fi...