Customer Success Operations Manager, Onboarding & Professional Services

Job Summary

We are currently seeking a Customer Success Operations Manager to join our Revenue Operations Team. This role is available to candidates in Vancouver, Toronto hub offices or remote Canada locations (excluding Quebec).

Team Purpose

Revenue Operations has one job—to drive growth by accelerating our revenue‑generating and revenue‑retaining teams. We support Sales, Marketing, Channel, Customer Enablement, and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self‑sufficient. The Customer Success Operations team designs strategies, programs, and insights that empower the Customer Success organization to exceed Net Revenue Retention goals.

Core Responsibilities

• Ensure SMB Customer Launch teams (Onboarding, Data Migrations, and Professional Services) deliver effectively, efficiently, and meet GRR and early product adoption goals.
• Scale the Onboarding motion by identifying ...