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Sophos

Customer Success Operations Coordinator

📍 Location
Canada, Canada
⏰ Job Type
Fixed-Term
📅 Posted
June 18, 2026

Job Description

Role Summary

Sophos is looking for a Customer Success Operations Coordinator to support the execution, administration, and continuous improvement of Customer Success systems, processes, and programs.

This role will play a critical part in scaling Customer Success by owning operational workflows, supporting the administration of platforms such as ChurnZero, and identifying opportunities to automate and optimize customer-facing processes using tools like Power Automate and AI capabilities.

You will partner closely with Customer Success, Sales, Support, and Operations teams to improve efficiency, ensure data integrity, and enable consistent customer experiences at scale.

What You Will Do

Customer Success Systems & Platform Administration
  • Support day-to-day administration of ChurnZero, including journey, campaign, and playbook configuration

  • Manage segmentation, audience targeting, and user access

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