Customer Success Manager, Eastern Canada (Bilingual - English & French)

The Opportunity

As Customer Success Manager, Eastern Canada , you will be responsible for driving adoption, expansion, and long-term customer value across MedMes pharmacy customers in Québec and the broader Eastern Canada region.

This role owns the success of pharmacies at the store level, ensuring locations are effectively onboarded, actively using MedMe, and expanding their use of the platform over time. You will support a mix of independent pharmacies and locations within larger enterprise organizations, with a clear mandate to convert and strengthen adoption one location at a time.

You will act as the primary point of contact for onboarding, training, adoption, and ongoing success, while maintaining an enterprise mindset for how store-level progress rolls up into broader account outcomes. Your work will require a strong understanding of pharmacy operations, thoughtful change management, and the ability to earn trust with busy pharmacy teams as yo...