Insider One
Customer Success Manager - Brasil
Job Description
As a Customer Success Manager, you will be responsible for the gross retention, CSAT, health score, and lock‑in score of the partners and will take proactive actions to improve these metrics. You will work in coordination with the Product Onboarding, Technical Account Management, and Account Management teams, serving as the primary contact of the partner.
What You Will Do
- Orchestrate all efforts to keep adoption and usage high while driving value recognition.
- Provide best use cases tailored to each partner, help them with panel usage, train new partners, and consult on optimal use of our products.
- Share expertise with the rest of the team and lead internal projects when needed.
Role Expectations
- Bring strong portfolio management and relationship‑building skills; manage and nurture long‑term partner relationships.
- Have a technical background (academic or relevant work experience), including readi...