Global Payments
Customer Success Manager Bilingual Remote
Job Description
Drive customer satisfaction as a Bilingual Customer Success Manager at Global Payments. This remote-friendly role combines sales expertise with strong relationship management.
In this position, you will leverage your English and French fluency to address client needs and drive retention efforts within Small Business Portfolios. Your responsibilities will include cross-selling additional services and maintaining a strong save ratio for effective revenue growth at Global Payments.
Key Responsibilities:
• Generate revenue by identifying sales opportunities
• Cross-sell and up-sell card services effectively
• Resolve client retention issues through negotiations
• Maintain relationships with top merchants proactively
• Document issues with follow-up resolutions in CSP
Requirements:
• High School diploma
• 1-2 years in sales or B2B customer service
• Bilingual in French and English
• Strong telephone...
In this position, you will leverage your English and French fluency to address client needs and drive retention efforts within Small Business Portfolios. Your responsibilities will include cross-selling additional services and maintaining a strong save ratio for effective revenue growth at Global Payments.
Key Responsibilities:
• Generate revenue by identifying sales opportunities
• Cross-sell and up-sell card services effectively
• Resolve client retention issues through negotiations
• Maintain relationships with top merchants proactively
• Document issues with follow-up resolutions in CSP
Requirements:
• High School diploma
• 1-2 years in sales or B2B customer service
• Bilingual in French and English
• Strong telephone...