MaintainX, Inc.
Customer Success Manager (Bilingual – English & Spanish) New Toronto
Job Description
Customer Success Manager (Bilingual – English & Spanish)
Toronto
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.
Key Responsibilities
- Manage a book of accounts with strategic prioritization, including both English- and Spanish-speaking customers.
- Create and execute success plans aligned with customer business objectives and value metrics.
- Monitor account health using data and behavioral indicators to adapt engagement strategies.
- Deliver end‑user training and enablement through 1:1 and 1:many formats in both...