Confidential
Customer Solutions Coordinator at CPKC
Job Description
Elevate customer service at CPKC as a Coordinator for Customer Solutions. Deliver timely updates and resolve issues while managing relationships for Carload, Intermodal, and E-Business customers.
As a Customer Solutions Coordinator with CPKC, you’ll play a pivotal role in providing world-class service and ensuring strong communication with clients. You will address shipment inquiries, monitor service disruptions, and manage customer expectations daily. Your expertise will foster a smooth onboarding experience for new customers while enhancing their understanding of CPKC services.
Key Responsibilities:
• Respond to customer inquiries regarding shipments and billing
• Provide timely shipment updates and service disruptions
• Document customer interactions and track issues
• Investigate and resolve service issues effectively
• Assist customers with CPKC’s digital tools and platforms
Requirements:
• 2 years in customer service, logistics experience preferred
•...
As a Customer Solutions Coordinator with CPKC, you’ll play a pivotal role in providing world-class service and ensuring strong communication with clients. You will address shipment inquiries, monitor service disruptions, and manage customer expectations daily. Your expertise will foster a smooth onboarding experience for new customers while enhancing their understanding of CPKC services.
Key Responsibilities:
• Respond to customer inquiries regarding shipments and billing
• Provide timely shipment updates and service disruptions
• Document customer interactions and track issues
• Investigate and resolve service issues effectively
• Assist customers with CPKC’s digital tools and platforms
Requirements:
• 2 years in customer service, logistics experience preferred
•...