Customer Service (Warehouse)

Responsibilities

• Process and manage customer orders for goods stored in the warehouse
• Coordinate with warehouse operations team for picking, packing, and dispatch
• Ensure customer orders are processed accurately and in a timely manner
• Act as the main point of contact for customers regarding order status and issues
• Ensure timely order fulfilment and resolve discrepancies (shortage, damage, delays)
• Coordinate and ensure all delivery activities are completed within schedule
• Prepare and process import/export permit declarations
• Ensure timely and accurate billing with all required supporting documentation
• Update and maintain data accuracy in the Warehouse Management System (WMS)
• Respond to customer inquiries via phone and email in a professional and timely manner
• Build and maintain strong relationships with customers to meet their requirement
• Monitor inventory movement and e...