MCI
Customer Service & Technical Support Role
Job Description
Maximize customer satisfaction as a Customer Service and Technical Support Representative at MCI in Sydney, NS. This role encompasses troubleshooting and upselling services to clients.
As part of our customer service team, you will handle both incoming and outgoing communications to assist customers across the country. This entry-level position seeks proactive individuals aiming to excel in customer relations and sales. Everyone is encouraged to apply, especially those with service backgrounds.
Key Responsibilities:
• Conduct professional customer interactions for support
• Accurately resolve technical issues and inquiries
• Document and process customer claims efficiently
• Uphold confidentiality and compliance with policies
• Attend training to enhance program knowledge
Requirements:
• Must be 18 or older with a high school diploma
• Ability to perform data entry and navigate computer applications
• Fluency in English with strong communication skills<...
As part of our customer service team, you will handle both incoming and outgoing communications to assist customers across the country. This entry-level position seeks proactive individuals aiming to excel in customer relations and sales. Everyone is encouraged to apply, especially those with service backgrounds.
Key Responsibilities:
• Conduct professional customer interactions for support
• Accurately resolve technical issues and inquiries
• Document and process customer claims efficiently
• Uphold confidentiality and compliance with policies
• Attend training to enhance program knowledge
Requirements:
• Must be 18 or older with a high school diploma
• Ability to perform data entry and navigate computer applications
• Fluency in English with strong communication skills<...