Customer Service Supervisor

Location: Canadian Tire Bayers Lake – Store 465 (Halifax, NS) Reports to: Department Manager – Customer Service

Position Summary

The Supervisor contributes to the success of a store by communicating the retail objectives of their respective department to the team. This role is responsible for assisting the Department Manager in managing and leading the department in providing high quality workmanship and service that ensures customer satisfaction. He/she assists the Department Manager and the team in consistently meeting performance expectations in terms of customer experience, sales growth, retail execution, and profitability.

Key Responsibilities & Tasks

Customer Service

• Encourages and maintains a culture that values an excellent customer experience through effective training, supervision, and coaching.
• Leads by example and consistently delivers an excellent customer experience.
• Holds team m...