Kah Motor Malaysia
Customer Service Specialist
Job Description
Work Day: 5.5 days work
Location: Sungai Pinang, Penang
Job type: Incentive provided for closing of sales
Call Centre
- Handle inbound and outbound calls, emails, and chat inquiries related to automotive services, warranty information, technical support, roadside assistance, dealership referrals, and general inquiries in a courteous and professional manner
- Assist customers with inquiries about vehicle features, warranty, recalls, maintenance schedules, and service appointments
- Process and track customer complaints or escalations, ensuring timely resolution.
- Provide information on dealership locations, vehicle availability, financing, and promotional offers
- Support roadside assistance and emergency inquiries, escalating urgent issues appropriately.
- Record all customer interactions accurately in the CRM system
- Coordinate with internal departments and external parties to resolve custome...