ThermoFisher Scientific
Customer Service Specialist I (Buyer Support)
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
The Customer Service Specialist I manages order backlogs and communicates with internal customers in EMEA and NA.
Key Responsibilities
• Act as the coordination hub between Supply Chain functions and internal, prioritizing requests to the right department. Track, follow up, and close inquiries from internal customers, updating them on their requests/orders.
• Operate globally within a follow-the-sun organization, managing cases from other geo-regions as needed.
• Review backlog daily, correcting order problems, seeking alternative supply sites or engineering inventory.
• Adjust order priorities in the system based on field service team input.
• Participate in weekly/monthly meetings with field service and/or tech support managers, updating them on the current backlog situation and countermeasures.
• Communicate encouraged deliver...
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
The Customer Service Specialist I manages order backlogs and communicates with internal customers in EMEA and NA.
Key Responsibilities
• Act as the coordination hub between Supply Chain functions and internal, prioritizing requests to the right department. Track, follow up, and close inquiries from internal customers, updating them on their requests/orders.
• Operate globally within a follow-the-sun organization, managing cases from other geo-regions as needed.
• Review backlog daily, correcting order problems, seeking alternative supply sites or engineering inventory.
• Adjust order priorities in the system based on field service team input.
• Participate in weekly/monthly meetings with field service and/or tech support managers, updating them on the current backlog situation and countermeasures.
• Communicate encouraged deliver...