Convergys
Customer Service Representative - Tech Products
Job Description
Become a driving force in client satisfaction as a Customer Service Representative for Tech Products at Concentrix. This role allows you to work remotely while enhancing your customer support skills.
As a Customer Service / Tech Support Representative, your main role will involve addressing customer queries and providing technical support for various tech devices. With the opportunity to grow personally and professionally, you’ll join a vibrant, diverse team. Your capabilities in problem-solving and customer engagement will significantly influence customer experiences.
Key Responsibilities:
• Handle inbound support calls and online inquiries
• Resolve client issues related to technology products
• Keep detailed records of customer interactions
• Educate customers on product features and usage
• Maintain a positive and helpful demeanor throughout
Requirements:
• At least one year of customer service required
• High school diploma or GED necessary
• Stron...
As a Customer Service / Tech Support Representative, your main role will involve addressing customer queries and providing technical support for various tech devices. With the opportunity to grow personally and professionally, you’ll join a vibrant, diverse team. Your capabilities in problem-solving and customer engagement will significantly influence customer experiences.
Key Responsibilities:
• Handle inbound support calls and online inquiries
• Resolve client issues related to technology products
• Keep detailed records of customer interactions
• Educate customers on product features and usage
• Maintain a positive and helpful demeanor throughout
Requirements:
• At least one year of customer service required
• High school diploma or GED necessary
• Stron...