Customer Service Representative

Sydney, NSW

Position Overview

The Customer Service Representative will handle inbound and outbound calls, providing friendly and professional support for a wide range of industries including healthcare, retail, government, and technology. The role requires empathy, solution‑orientated thinking, and the ability to thrive in a fast‑paced, customer‑focused environment.

Position Responsibilities

• Engage with customers via inbound and outbound calls, providing friendly and professional support.
• Actively listen to customer concerns and deliver effective, timely resolutions.
• Use internal systems to manage accounts, process claims, and retrieve information.
• Identify opportunities to upsell or upgrade products and services.
• Clearly explain products, services, and processes to customers.
• Escalate complex issues to the appropriate team when needed.
• Strive for first‑call resolution through st...