Customer Service Representative

Job Overview

We are looking to fill a permanent, full‑time position for a Customer Service Specialist as part of the Solutions Hub customer service team. The role is the first point of contact by phone or at the customer service counter at City Hall. The Specialist will receive and process payments, applications and other documents related to water utility servicing and billing, property taxes, parking tickets and permits, general licenses, and transit passes either by phone or in person as required, and answer and respond to phone inquiries from the public.

Responsibilities

Provide exceptional customer service to residents and visitors in person or over the phone.

Process payments, applications and documents related to water utility servicing, billing, property taxes, parking tickets, permits, general licenses and transit passes.

Answer and respond to phone inquiries from the public.

Required Qualifications

• Certificate ...