FedEx Group
Customer Service Representative Leader
Job Description
Join FedEx as a Customer Service Representative Leader, where your expertise will enhance customer relations and operational efficiency. This role emphasizes conflict resolution, mentorship, and effective communication.
In this position, you will assist the management team in administrative tasks while guiding customer service representatives through challenging inquiries. As a resourceful expert on service features and customs requirements, your leadership will inspire hourly employees and improve overall operations. Sales promotion and revenue generation are key parts of your responsibilities.
Key Responsibilities:
• Support management in customer service operations
• Facilitate difficult customer interactions as a resource
• Provide insights on service features and customs processes
• Model strong communication and leadership practices
• Drive sales and seek revenue enhancement opportunities
Requirements:
• H...
In this position, you will assist the management team in administrative tasks while guiding customer service representatives through challenging inquiries. As a resourceful expert on service features and customs requirements, your leadership will inspire hourly employees and improve overall operations. Sales promotion and revenue generation are key parts of your responsibilities.
Key Responsibilities:
• Support management in customer service operations
• Facilitate difficult customer interactions as a resource
• Provide insights on service features and customs processes
• Model strong communication and leadership practices
• Drive sales and seek revenue enhancement opportunities
Requirements:
• H...