The Cigna Group
Customer Service Representative
Job Description
As a Customer Service Representative, you will support our global members who hold Global
Employer Health (GEH) insurance by handling enquiries related to benefits, claims, and policy
information.
This role is ideal for individuals who are early in their customer service career but eager to learn,
grow, and build expertise in a fast-paced international environment. You will work closely with senior
team members and the Team Manager to handle customer interactions, follow established
processes, and deliver a consistent, high-quality service experience.
**Key responsibilities**
• Serve as the first point of contact for member enquiries through email and telephone.
• Provide accurate information regarding health insurance benefits, policy coverage, and claim
requirements.
• Ensure all interactions are handled professionally, empathetically, and within required
turnaround times.
• Escalate complex or unclear cases to senior team members fo...
Employer Health (GEH) insurance by handling enquiries related to benefits, claims, and policy
information.
This role is ideal for individuals who are early in their customer service career but eager to learn,
grow, and build expertise in a fast-paced international environment. You will work closely with senior
team members and the Team Manager to handle customer interactions, follow established
processes, and deliver a consistent, high-quality service experience.
**Key responsibilities**
• Serve as the first point of contact for member enquiries through email and telephone.
• Provide accurate information regarding health insurance benefits, policy coverage, and claim
requirements.
• Ensure all interactions are handled professionally, empathetically, and within required
turnaround times.
• Escalate complex or unclear cases to senior team members fo...