Town of Tillsonburg
Customer Service Representative in Tillsonburg
Job Description
Become a pivotal Customer Service Representative with the Town of Tillsonburg. Elevate public service by managing inquiries across multiple channels with professionalism and efficiency.
As a Customer Service Representative, you will serve as the primary contact for the Town’s Customer Service Centre. Your responsibilities will include managing high-volume calls, processing utility requests, and providing detailed account information. This role demands exceptional multitasking abilities and a thorough understanding of municipal services.
Key Responsibilities:
• Operate a multi-line phone system with a live call answer objective
• Process utility and tax payments accurately for customer accounts
• Create service work orders for the Operations department
• Maintain and update customer records in various software systems
• Inform customers about municipal regulations and service processes
Requirements:
• Criminal Record Check required for this position
• Stron...
As a Customer Service Representative, you will serve as the primary contact for the Town’s Customer Service Centre. Your responsibilities will include managing high-volume calls, processing utility requests, and providing detailed account information. This role demands exceptional multitasking abilities and a thorough understanding of municipal services.
Key Responsibilities:
• Operate a multi-line phone system with a live call answer objective
• Process utility and tax payments accurately for customer accounts
• Create service work orders for the Operations department
• Maintain and update customer records in various software systems
• Inform customers about municipal regulations and service processes
Requirements:
• Criminal Record Check required for this position
• Stron...