Savior Artigos Texteis Lda
Customer Service Representative for Support
Job Description
Act as a Customer Service Representative and ensure an exceptional journey for online shoppers by addressing their needs effectively. Engage customers through calls and emails while maintaining professionalism and empathy.
You will serve as the central point of contact, managing inquiries and concerns for an online shopping platform. This role emphasizes high-quality support and a commitment to brand values, fostering a seamless customer experience. Ongoing training and teamwork are essential for enhancing skills and service processes.
Key Responsibilities:
• Respond to customer inquiries promptly and professionally
• Assist with online order issues and questions
• Resolve challenges with empathy and accuracy
• Securely process payments and manage sensitive data
• Escalate complex issues when necessary
Requirements:
• Diploma or Bachelor’s Degree in any field
• Minimum B2 English proficiency required
• 6 months of customer service experience preferred
You will serve as the central point of contact, managing inquiries and concerns for an online shopping platform. This role emphasizes high-quality support and a commitment to brand values, fostering a seamless customer experience. Ongoing training and teamwork are essential for enhancing skills and service processes.
Key Responsibilities:
• Respond to customer inquiries promptly and professionally
• Assist with online order issues and questions
• Resolve challenges with empathy and accuracy
• Securely process payments and manage sensitive data
• Escalate complex issues when necessary
Requirements:
• Diploma or Bachelor’s Degree in any field
• Minimum B2 English proficiency required
• 6 months of customer service experience preferred