Customer Service Representative

Job Overview

Express Employment Professionals is looking for an outstanding Customer Service Representative for our client in Delta, BC in the food distribution industry. This is a full-time permanent position reporting to the Customer Service Manager.

Responsibilities

• Communicate with customers by phone, in person, and through e-mail to ensure the best service possible
• Answer customer questions regarding products, service, operation, or maintenance
• Interview clients to get information and explain services
• Process inbound customer orders accurately following established guidelines
• Solicit or provide information as required to accurately complete customer orders, returns, shipments, and requests for product pricing and availability
• Review data to determine if orders have been numbered, coded, and processed accurately before release to ensure successful shipment
• Process proof of delivery f...