customer service representative - call centre

Job Overview

T&T Soils LTD is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.

Responsibilities

• Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner
• Assist customers with product information, order placement, and order tracking
• Provide troubleshooting assistance for customer issues or concerns
• Process returns, exchanges, and refunds according to company policies
• Maintain accurate customer records and update information as needed

Skills

• Excellent data entry skills with a high level of accuracy and attention to detail
• Strong phone etiquette and the ability to communicate effectively with customers <...