Customer Service Representative - Bilingual

Elevate your career with Global Excel as a Bilingual Customer Service Representative. Provide essential support during travel-related emergencies in both English and French.
This position is ideal for individuals enthusiastic about helping others in a customer service role, offering full-time hours during summer and part-time in the academic year. As a Bilingual Customer Service Representative, you will assist clients with medical and non-medical claims, answer queries, and ensure their needs are met with professionalism. Your role reinforces the importance of effective communication in a supportive, team-driven environment.
Key Responsibilities:
• Assist patients and families with claim-related inquiries
• Open claims and direct clients to suitable care providers
• Pre-approve tests and explain services to customers
• Log client interactions in the claims system
• Ensure high standards of customer service
Requirements:
• College diploma or relevant experienc...