Customer Service Representative - Auto Body (Brandon)

Job Description

The Customer Service Representative is responsible for providing an exceptional customer experience in person, over the phone and via email. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Provide friendly customer service over the phone, in person and over email.
• Schedule appointments for vehicle repair using our repair management system.
• Ensure timely processing of insurance assignments.
• Prepare repair orders with proper documentation.
• Record all communication with customers or insurance partners during the repair process using ASE.
• Manage car rental information.
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellenc...