Smiths Group
Customer Service Representative at John Crane Canada
Job Description
Support customers as a Customer Service Representative with John Crane Canada. Engage with clients regarding mechanical seals, resolving inquiries and managing orders via multiple channels.
In this role, you will assist customers with purchases and repairs, working closely with outside sales representatives. Your responsibilities will include interpreting requirements for order management and coordinating with internal teams such as Engineering and Manufacturing. Strong customer interaction skills in both French and English are crucial for success.
Key Responsibilities:
• Assist customers with product applications and price quotations
• Manage orders by interpreting customer drawings
• Coordinate with departments for customer order requirements
• Ensure delivery commitments and address any delays
• Maintain reference files for procedures and product data
Requirements:
• 3 to 5 years of customer service experience in manufacturing
• Mechanical Technologist/...
In this role, you will assist customers with purchases and repairs, working closely with outside sales representatives. Your responsibilities will include interpreting requirements for order management and coordinating with internal teams such as Engineering and Manufacturing. Strong customer interaction skills in both French and English are crucial for success.
Key Responsibilities:
• Assist customers with product applications and price quotations
• Manage orders by interpreting customer drawings
• Coordinate with departments for customer order requirements
• Ensure delivery commitments and address any delays
• Maintain reference files for procedures and product data
Requirements:
• 3 to 5 years of customer service experience in manufacturing
• Mechanical Technologist/...