Customer Service Representative at Fastfrate

Elevate your career with Fastfrate Group as a Customer Service Representative. This on-site role focuses on providing exceptional service to clients and ensuring smooth shipment processes.
Fastfrate Group is searching for a skilled Customer Service Representative to support logistics operations in Woodbridge, Ontario. You will connect with customers regarding their shipments, ensuring proactive communication and timely resolutions. Your commitment to customer satisfaction will play a key role in maintaining positive relationships and streamlining service delivery.
Key Responsibilities:
• Serve as primary contact for customer shipment inquiries
• Respond promptly to address customer needs and questions
• Provide updates on shipment status, delivery confirmations
• Handle complaints and service issues professionally
• Investigate and communicate any shipment delays or discrepancies
Requirements:
• High school diploma required; post-secondary preferred
• Mini...