Customer Service Manager

Description We are looking for a Customer Service Manager to lead the client experience for corporate branding programs and digital ordering services. This role focuses on improving every stage of the customer journey, from account support and order management to delivery satisfaction and long-term client loyalty. The ideal candidate brings a strong blend of customer service leadership, purchasing knowledge, and operational coordination to create efficient processes and a consistently high standard of service.

Responsibilities:
• Guide the overall customer experience strategy for uniform and branded merchandise programs, ensuring smooth interactions across ordering, support, and fulfillment.
• Partner with clients, administrators, and end users to understand service needs and resolve issues in a timely, attentive manner.
• Oversee purchasing-related activities tied to customer orders, including procurement coordination, material availability, and vendor communication....