Customer Service Lead

Band

Level 3

Job Description Summary

#LI-Hybrid

Location: Bogota, Colombia

Relocation Support: This role is based in Bogota, Colombia. Novartis is unable to offer relocation support: please only apply if accessible.

You will play a pivotal role at the heart of our customer operations, where every order, interaction, and decision directly shapes the customer experience. As Customer Service Lead, you will guide a small team of analysts while orchestrating the end to end customer order journey, ensuring accuracy, speed, and service excellence. This role offers the opportunity to lead with impact, collaborate across commercial, demand planning, warehouse and distribution teams, and drive continuous improvement in a fast moving, people driven environment where your voice and ideas truly matter.

Job Description

Key Responsibilities

• Lead end‑to‑end customer order management, ensuring accurate execution and adher...