Customer service engineer

Job Responsibilities:

Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site; Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision; Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers; Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met. Other tasks assigned by supervisors.

Qualification Requirements:

Technical associate's degree or above; Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills; Have the ability to find and troubleshoot faults in the field; Strong communication and coordination...