Customer Service Engineer, Gurgaon

As a Customer Service Engineer, you will lead customer service operations in your work area for both Consumer and Farm customers. You'll handle customer complaints from OE and Replacement customers with professionalism and care. You will maintain strong relationships with stakeholders to ensure smooth collaboration and trust. You will also train the channel on processes and tyre technology, empowering them with knowledge and skills and will support OE and dealers on sales and service activities, driving customer satisfaction and business success.
Key Responsibility Areas

+ You coordinate with customers for warranty handling within the set turnaround and response times.
+ You apply your technical knowledge of tire functioning, manufacturing, and field conditions to resolve issues.
+ You collaborate with the Business and Service teams to build synergy and alignment.
+ You report to the Regional Manager on daily warranty handling and MIS.
+ You work closely with th...