Customer Service Assistant

Eaton’s IS VEH EMB division is currently seeking a Customer Service Assistant.

What You’ll Do

This dynamic learning position is responsible for direct customer contact by phone and email and manages all customer service related activities for specific customers.

Essential Functions

• Responsible for order entry and support functions involving pre and post order management (contract review, order processing, expediting, rescheduling and order closure).
• Begin to interface with customers, sales representatives and other groups on product delivery and order management issues.
• Provide timely responses to internal and external customers (includes customer inquiries, price and delivery requests, advance warning of shipping delays, shipment confirmation, order reschedules and return authorizations).
• Coordinate product registrations and stock control maintenance on all VC product styles.
• Print and distribute d...