Customer service agent

• Durée de l'emploi: Permanent


• Langue de travail: Bilingue


• Heures de travail: 40 hours per week


• Education:


• Expérience:

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Tasks

• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Provide customer service

Computer and technology knowledge

• Google Drive
• Zendesk
• Word processing software

Type of experience