Customer Service Agent Part Time

Location: Aguascalientes
Job Schedule: Full-time On site
Education Requirement: High school diploma
 

The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regards to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website).

Also providing such service to NMAC/IFS Dealerships, Insurance Companies, and/or 3rd Parties (i.e. Other Financial Institutions) inquiring on subjects like Payoffs, Total Loss, Vehicle Damage, Titles, and others. The majority of the calls are in English but there might be a few calls in Spanish.

Responsibilities

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Busin...