Ardent Group
Customer Service Agent
Job Description
**THE SCOPE**
With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Customer Service Agent who speaks Spanish and French to join its team in Romania.
The Customer Agent is responsible for the quality of the work performed and organizes its activity efficiently, in order to achieve the objectives of the department; is responsible for managing the customer database in an efficient manner.
**YOUR ROLE**
- ** Ensure** the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.
- ** Evaluate** the possibility of providing a direct response or transferring the request to another s...
With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Customer Service Agent who speaks Spanish and French to join its team in Romania.
The Customer Agent is responsible for the quality of the work performed and organizes its activity efficiently, in order to achieve the objectives of the department; is responsible for managing the customer database in an efficient manner.
**YOUR ROLE**
- ** Ensure** the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.
- ** Evaluate** the possibility of providing a direct response or transferring the request to another s...