Serco
Customer Service Agent 1-Term-Belleville
Job Description
Summary/Purpose
Position Description & Qualifications
Provides information and assistance related to Driver Examination services.
Assesses applicants’ identity documents for validity.
Key Responsibilities
- Provides excellent customer service during the delivery of all Driver Examination Services.
- Providing information and assistance to applicants for all classes of licences.
- Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
- Adheres to all Ministry and operational confidentiality requirements.
- Set up headsets for class M road tests, i.e., replace ear plugs, test radio volumes and ensure the radios are secure on applicant, if applicable.
- Ensuring vehicle maintenance prior to examination, if applicable.
- To safely drive the observation car while the Driver Ex...