Customer Sales Support Specialist

A DAY IN THE LIFE

Responsible for proactively contacting leads, responding to inquiries, and placing sales calls to out‑of‑warranty pump customers and inactive customer pipeline to ensure customer retention and generate new business from remote geographic areas. Converts sales leads to qualified opportunities by supporting customers through the PIF (Patient Information Form) to ship process. Manages the insurance verification processes for Tandem Diabetes Care within an assigned region, collecting patient information, rapid authorization data, and documentation for payment from health insurance and government‑funded plans. Understands customer needs and provides product and service information, meeting and exceeding monthly goals and department key performance indicators while continually working the pipeline of potential pump customers. Manages incoming queue calls and is flexible to interchange inside sales and insurance verification responsibilities based on business...